Terms and conditions

Hopper provides interactive interview simulations, AI-generated coaching reports, and related tools (the “Service”). Hopper is offered by Hopper, Inc., a Delaware corporation.

We may update, add, or remove features at any time. If a change materially reduces a paid feature you rely on, we will tell you in advance and, where appropriate, offer a refund for the unused portion of your subscription.

You must provide accurate information when creating an account and keep it up to date. You are responsible for activity that happens under your account and for keeping your credentials secure. Notify us promptly at security@hopperapp.io if you suspect unauthorized access.

You must be at least 16 years old, or the age of digital consent in your jurisdiction if higher, to use Hopper.

You agree not to use Hopper to: (a) violate any law or the rights of others; (b) upload content you do not have the right to share; (c) impersonate another person; (d) attempt to reverse engineer, scrape, or interfere with the Service; (e) use the Service to build a competing product; or (f) submit content that is defamatory, harassing, or otherwise harmful.

We may suspend or terminate accounts that violate these rules, with or without notice.

You retain ownership of the materials you upload (resumes, job descriptions, recordings, transcripts) and the reports generated for you. You grant Hopper a limited, worldwide, royalty-free license to host, process, and display that content solely to operate the Service for you and to improve quality and safety in aggregated, de-identified form.

We do not use the content of your interviews to train third-party foundation models.

Hopper uses third-party AI models to conduct simulations and generate reports. Output is produced from your inputs and the underlying model, may be inaccurate or incomplete, and should be treated as guidance, not professional, legal, or career advice. You are responsible for how you act on it.

Hopper offers a free tier and paid plans. Paid plans renew automatically until cancelled. Fees are charged in advance through Stripe in the currency listed at checkout.

You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access until then.

Except where required by law, payments are non-refundable. If you believe you have been charged in error, contact billing@hopperapp.io within 30 days and we will work in good faith to resolve it.

We may change pricing on at least 30 days notice. Changes apply to your next renewal.

The Service, including the software, design, brand, and content provided by us, is owned by Hopper or our licensors and is protected by intellectual property laws. Nothing in these terms transfers any of our intellectual property to you, except for the limited right to use the Service as described.

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or compensation. We will never publicly attribute feedback to you without permission.

Our handling of personal information is described in our privacy policy at hopperapp.io/privacy, which is incorporated into these terms by reference.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Hopper disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any AI-generated output will be accurate.

To the maximum extent permitted by law, Hopper and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the greater of (a) the amount you paid Hopper in the 12 months before the claim, or (b) one hundred US dollars.

You agree to indemnify and hold Hopper harmless from any claim arising out of your use of the Service, your content, or your breach of these terms, including reasonable attorneys’ fees.

You can stop using Hopper and delete your account at any time. We can suspend or terminate your access if you breach these terms, if required by law, or if we discontinue the Service. Provisions that by their nature should survive (ownership, disclaimers, liability, indemnity, dispute resolution) will survive termination.

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. The state and federal courts located in Delaware will have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these terms from time to time. If we make material changes we will notify you by email or in the product before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated terms.

Questions about these terms can go to legal@hopperapp.io.